Shipping & Returns
At Compass & Kite, we want ordering to be as easy and enjoyable as finding something you love. Most of our products are made just for you after you place your order, and we're here to help if something doesn't go as expected.
Here's everything you need to know about shipping, returns, and refunds.
Shipping & Delivery
Production Times
Most of our products are made to order and take approximately 2–6 business days to produce before shipping.
Shipping time is additional and depends on your location, the product, and the available delivery method. U.S. orders typically arrive within several business days after shipping, although carrier delays and busy holiday periods can occasionally extend delivery times.
Shipping Costs
We offer free standard shipping on qualifying U.S. orders of $50 or more.
For orders below $50, shipping costs are calculated at checkout. International shipping rates, where available, are also shown at checkout.
Order Tracking
Once your order ships, you'll receive a shipping confirmation with tracking information.
Please allow a day or two for tracking updates to appear after your package has been dispatched.
Multiple Shipments
Because our products are made to order, items in the same order may be produced at different facilities and shipped separately.
For example, a T-shirt and a mug may arrive in different packages. If your order is split into multiple shipments, each shipment may have its own tracking information.
International Shipping
International shipping availability depends on the product and destination. Available shipping options and rates will appear at checkout.
Our free-shipping offer on orders of $50 or more applies to U.S. orders only.
Lost or Missing Packages
If your package hasn't arrived, please check your tracking information first.
If your estimated delivery date has passed by more than a few business days and your package still hasn't arrived, contact us so we can investigate.
Please report suspected lost shipments within 30 days of the estimated delivery date.
Returns & Refunds
Our 14-Day Return Policy
We accept returns on eligible physical products purchased directly from Compass & Kite within 14 days of delivery, even if you've simply changed your mind.
To qualify for a standard return:
*T-shirts must be unworn, unwashed, and in their original condition.
*Mugs must be unused and in their original condition.
*Art prints must be unused, unframed, and in their original condition.
*You must contact us within 14 days of delivery to request a return.
Personalized products and digital downloads are not eligible for change-of-mind returns, except where required by law.
How to Request a Return
Please contact us at compassandkite@gmail.com within 14 days of delivery to request a return.
Include your order number and the item you'd like to return.
We'll review your request and, if your item is eligible, provide return instructions and the appropriate shipping address.
Please don't send items back without contacting us first, as returns sent without prior authorization may not be processed.
Return Shipping Costs
For standard returns, including changes of mind, incorrect size selections, or choosing the wrong color, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of packages sent without tracking.
Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.
Refund Processing
Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method for the eligible merchandise price.
Your bank or card provider may take additional time to post the refund.
T-Shirt Sizes & Exchanges
Because our T-shirts are made to order, we don't currently offer direct exchanges for different sizes or colors.
However, if your T-shirt doesn't fit quite right, you can request a return within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition.
You can then place a new order for your preferred size or color. Standard return shipping costs apply.
We recommend checking the size guide on each product page before ordering.
Damaged, Defective, or Incorrect Orders
We want your order to arrive exactly as expected.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
Include:
*Your order number.
*A brief description of the problem.
*Clear photos showing the issue.
We'll work with our production partner to resolve the problem with an appropriate replacement or refund.
In most cases, you won't need to return a damaged or defective item. We'll let you know if anything else is needed.
These issues are handled separately from our standard 14-day change-of-mind return policy.
Order Changes & Cancellations
Because most products are made to order, production may begin soon after you place your order.
If you need to cancel or change an order, please contact us as quickly as possible.
We may be able to help if production hasn't started, but we can't guarantee changes or cancellations once fulfillment is underway.
Please double-check your product selection, size, color, and shipping address before completing checkout.
Incorrect Shipping Addresses
If you notice an error in your shipping address, contact us immediately.
We may be able to update your address before your order ships, but changes cannot be guaranteed once production or shipping has begun.
If an order must be reshipped because an incorrect or incomplete address was entered at checkout, additional shipping charges may apply.
Coloring Books & Digital Products
Some Compass & Kite coloring books are sold through Amazon. If you purchase a coloring book through Amazon, Amazon's applicable shipping, return, and refund policies will govern that purchase.
Digital downloads are not eligible for change-of-mind returns, except where required by law.
Questions? We're Here to Help.
If you have a question about shipping, returns, or an existing order, we'd be happy to help.
Email us at compassandkite@gmail.com
Thanks for supporting Compass & Kite, a small independent art-and-gifts studio.